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KKK

Saame iga päev sadu kliendipäringuid. Et klientidele ligipääsu info juurde lihtsustada, oleme koostanud loetelu levinumatest küsimustest. Loomulikult on ka meie klienditeeninduse osakond alati valmis aitama ja on e-posti teel igal ajal kättesaadav.


Tooted


Privaatsus ja turvalisus


Saatmine ja kohaletoimetamine


Makse sooritamine


Tagastused


My Account and My Reviews


Discounts & Promotions


Meiega kontakteerumine


Tooted


K. Kas kõik teie kaubad on uued ja ehtsad?

V. Kindlasti 100%. Me ei müü oma veebilehel kunagi midagi muud kui ehtsaid kaubaartikleid.

Meie kaubad on pärit mitmelt poolt maailmast, seega võivad mõned meie veebilehel müüdavad esemed näida pisut erinevad neist, mis on Teil kodus, kuid kaubad on siiski 100% ehtsad ning toodetud iga kaubamärgi originaalvalmistaja poolt. Näiteks USA-s müüdav kaup võib erineda samast Prantsusmaal või Jaapanist müüdavast kaubast, kuid see on siiski ehtne.

Ka kaupade värskus on 100% tagatud, kuna me hoiame oma kaupa reguleeritava temperatuuriga keskkonnas ja teostame regulaarset kvaliteedikontrolli.

Meid hinnatakse kõrgelt järgmistel tuntud veebisaitidel:

Yahoo! Shopping merchant rating

See kõik annab tunnistust meie klientidele saadetud kvaliteetsest kaubast.

K. Kas te pakute näidiseid?

We provide free samples when they are available, but we can't guarantee they will be included with all orders.

K. Kas võite leida midagi, mida pole teie kodulehel loetletud?

V. See on väga võimalik. Meil on lai ülemaailmne tarnevõrk, mis tagab meie tootevaliku ning on suurim kõikjal internetis, nii et oleme võimelised leidma, mida otsite, isegi kui toodet enam teie riigis ei müüda. Kui olete toodet varem tellinud, kuid ei näe seda enam loetelus, on toode tõenäoliselt välja müüdud. Me täiendame oma varusid nädala jooksul, nii et külastage meie lehte regulaarselt. Kahjuks ei saa me kliente eraldi teavitada uue kauba saabumisest, nii et palun kontrollige veebisaidil regulaarselt kaubaseisu.

K. Mul on x-tüüpi y-tunnuste ja z-probleemidega nahk. Milline toode sobiks mulle kõige paremini?

A. Our specialty is sourcing all major brands from around the world, offering a great loyalty programme and significant special offers. To be able to do this we operate on a very tight cost budget and do not employ the skin or color specialists, nor the technology to answer this type of question comprehensively. Rather than try and just give you an answer, we would rather be honest and suggest you obtain these answers elsewhere, from the brands or specialist sites, and then use us to repeat purchase at the best price.


Privaatsus ja turvalisus


K. Kas minu andmed on turvatud?

V.Jah! Kõik andmed, mida me teilt tellimuse käigus küsime, on meile vajalikud, et teie tellimus täita ning hoida teid kursis viimaste StrawberryNET.com-i pakkumistega. Me kasutame kõige uuemat krüpteerimistehnoloogiat (SSL, 128 bit), et tagada kõigi teie andmete turvalisus. Me ei müü, rendi ega levita muul moel teie andmeid kõrvalistele isikutele. Mitte kunagi.

Saatmine ja kohaletoimetamine


Q. What are the shipping costs?

A. Shipping is FREE on your first order, with no minimum spend.

For subsequent orders, shipping is FREE when your order is US$30 or above (after discounts). Orders under US$30 will be charged US$5 for shipping. Shipping costs are converted to local currency based on the daily exchange rate.

Courier and express shipping rates will be calculated at checkout.

Some products, like fragrances and haircare, require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare. Read more

K. Kui kaua läheb, et oma tellimust kätte saada?

Kui oleme teie makse kätte saanud, postitakse teie tellimus tavaliselt 24 tunni jooksul ja te saate selle kohta kinnitava e-kirja. Te saate samuti kontrollida oma tellimuse seisundit meie veebisaidil.


Delivery Information

Cost* Enamik linnu Enamik piirkondi Kaugemad piirkonnad Allkiri on vajalik?
Standard Shipping FREE for orders over €26,90 (after discounts)
€4,48 for orders below €26,90 (after discounts)
6-8 postal days 8-10 postal days 10-14 postal days Jah
Courier Delivery with Prepaid VAT*
(UK & Ireland)
Final cost calculated at checkout 4-6 postal days 7-10 postal days Up to 14 days Jah
Postal Delivery with Prepaid VAT*
(Most EU Countries)
Final cost calculated at checkout 6-8 postal days 8-10 postal days Up to 14 days Jah
Ainult lõhnatellimused 10% of order total. Maximum charge: €8,97 7-10 postal days 10-12 postal days 12-14 postal days Jah
Haircare Products Haircare products over 250ml are charged between US$2 - US$15 depending on size 7-10 postal days 10-12 postal days 12-14 postal days Jah

*Please note that all costs are converted to local currency based on daily exchange rate.


Standard Shipping

You can expect to receive your order via standard shipping within 6-8 days to major cities, 8-10 days for other destinations and 10-14 days for more remote areas. If you have not received your order after 14 business days please contact us.

We suggest having your parcel shipped to your workplace if no one is home during the day to ensure safe receipt.



Courier Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special courier service. This applies only to orders that do not contain fragrances and some home scents.

List of Countries with Prepaid VAT Courier Delivery
United Kingdom Ireland

Postal Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special postal service.

List of Countries with Prepaid VAT Postal Delivery
Austria Finland The Netherlands
Belgium Greece Poland
Bulgaria Hungary Portugal
Croatia Latvia Romania
Cyprus Lithuania Spain
Czech Republic Luxembourg Slovenia
Estonia Malta

Käibemaks ja teised maksud tasutakse ette. Seega ei pea te pärast tellimuse kauba kättesaamist makse maksma. See tähendab, et on vähem tolliviivitusi, ja te saate oma tellimuse kiiremini kätte.

Soovitame seda võimalust kingituste saatmisel, kuna kingituse saaja ei pea maksma käibemaksu, ja te saate tellimuse kinnitada meie tellimuse jälgimise lehel.

Teil on samuti ligipääs täiustatud tellimuse jälgimisele, mis võimaldab teil näha oma paki kohalejõudmise kinnitust.


Käibemaks, maksud ja tollimaks

Me transpordime üle 200 riiki maailmas.

Üle 90% tellimustest toimetatakse kohale lisatasudeta, eriti USAsse, Austraaliasse ja Uus-Meremaale.

Kui teie kaup maksustatakse käibemaksu või mõne muu maksuga, hüvitame teile teie kulud. Teeme seda vabast tahtest, kuna mei ei ole kohustatud käibemaksu tasusid katma.

Et teie kulusid hüvitada, võtke palun pakk vastu, makske maksud ja hoidke tsekk alles. Seejäel saate esitada käibemaksu nõude meie veebisaidi kaudu ja me hüvitame kulud. Kõik nõuded tuleb esitada kuue kuu jooksul tellimuse kuupäevast.

Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway or Egypt.

Q.What if my order hasn't arrived after 14 postal days?

A. All information supplied to us by the postal services is automatically updated in our online tracking service.

If your order has not been delivered within the expected delivery time, please contact your local postal services using the postal reference number provided in your shipping status email.

If you are unable to find your order, please contact us and we will gladly follow up on your behalf. Remember to include your order number in all correspondence to ensure prompt service.

K. Kuidas ma teada saan, millal mu tellimus on postitatud?

V. Pärast tellimuse esitamist saadetakse teile automaatselt e-posti teel kinnituskiri koos unikaalse tellimuse numbriga.

Palun lisage aadress orders@strawberrynet.com oma e-posti aadressiraamatusse või tehke kindlaks, et mõni rämpsposti filter ei takista meie e-kirja kättesaamist.

Teil on võimalik oma tellimuse olekut ja posti viitenumbrit vaadata ka siit.

Pärast teie tellimuse postitamist saadetakse teile samuti e-kiri, kus on toodud teie paki tarnimise tähtpäev ja posti viitenumber. Tellimused postitatakse 24 tunni jooksul pärast tellimuse esitamist.

K. Kuidas ma saan oma tellimust jälgida?

V. Kui teie tellimus saadeti kiirpostiga, saate oma tellimust jälgida veebisaidil: https://www.speedpost.hk/speedpost/sections/mailTracking/mailTracking.jsf.

Saate kasutada ka oma riigi postiteenuse veebisaiti, kui nad pakuvad kiirposti onlain-teenust.

Tähitud õhuposti on võimalik jälgida ainult osaliselt ning ainult teatud aja möödumisel saadetise lähetamisest, tavaliselt pärast 10 tööpäeva.

Tuletame teile meelde, et tavaliselt õhuposti ei ole võimalik jälgida.

K. Kas te saadate tellimusi minu riiki?

A. Yes. We ship to anywhere on the planet that receives regular postal services.
(Please note that we're currently unable to ship to addresses in France, Italy, Monaco, Turkey and Germany.)

Kas te saadate tellimusi postkontorite postkastidesse ja militaaraadressidele?

A. Yes, we ship to valid PO Box and military addresses.

K. Kas kauba hinnale lisandub tollimaks või mõni muu maks?

V. See oleneb sihtkohast.

Transpordime tooteid üle 200 riiki üle maailma.

Kui teie kaup maksustakse kohaletoimetamisel käibemaksu või mõne lisanduva tasuga, hüvitame selle tasu. Teeme seda hea tahte avaldusena, kuna mei ole kohustatud käibemaksu tasuma.

Et teie kulusid hüvitada, võtke palun pakk vastu, makske maksud ja hoidke tsekk alles. Seejäel saate esitada käibemaksu nõude meie veebisaidi kaudu ja me hüvitame kulud. Kõik nõuded tuleb esitada kuue kuu jooksul tellimuse kuupäevast.

Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway or Egypt.

Q. Why is there a surcharge for fragrance-only orders?

This is because they are classified as 'dangerous goods' by International Air Regulations and require special handling. The surcharge is 10% of the 'Item Total' on fragrance-only orders, with maximum charge of no more than €8,97.

To waive this surcharge, add any non-fragrance item to your order.

Shipping costs are converted to local currency based on the daily exchange rate.

Q. Why is there a haircare surcharge?

A. Larger haircare products are considered "heavy goods," that require special handling, thus incurring a surcharge.

The surcharge applies to haircare items of 250ml or more, as shown below:

Haircare Volume Surcharge per Item
Below 250ml NO SURCHARGE
250ml US$2
300ml US$3
400ml US$4
500ml US$5
600ml US$6
700ml US$7
800ml US$8
900ml US$9
1000ml US$10
1100ml US$11
1200ml US$12
1300ml US$13
1400ml US$14
1500ml US$15

* Surcharges are converted to local currency based on daily exchange rate


Makse sooritamine


Q. Which credit or bank cards can I pay with?

V. Me aktsepteerime kõiki peamisi rahvusvahelisi krediitkaarte, sh virtuaalseid kaarte:

Visa
MasterCard
American Express
Discover
JCB
Diners Club
Paypal
KCP

Palun ärge saatke kunagi kõiki oma krediitkaardi andmeid ühes e-kirjas, sest see pole turvaline. Kui Te peate andmeid e-kirja teel saatma, siis palun poolitage number kaheks osaks ja saatke turvalisuse pärast eraldi e-kirjades.

Q. I don't have a credit card. How else can I pay?

V. Erikokkuleppel on võimalik tasuda pangatseki või maksekorraldusega. Palun võtke täpsustamiseks meiega ühendust siin.

Offline transfer is also available for some countries through the following payment methods:

Boleto

EBANX

Paysbuy

Nordea

Alipay

99bill

Tenpay

BankIn

UnionPay

Paypal China

Q. How can I pay through PayPal?

V. Paypaliga saab maksta kahel viisil. Kiire viis on valida kassas valik 'Checkout with PayPal'. Sisestage kindlasti oma e-posti aadress. Teid juhitakse Paypali saidile, kus saate maksega jätkata.

Teine võimalus on valida Paypali makse võimalus ja sisestada oma Paypali aadress. Kui teie tellimus on kinnitatud ning te olete saanud tellimuse numbri ja kogusumma, siis juhitakse teid PayPali saidile makse lõpetamiseks

Saadame teile ka e-kirja koos lingiga makse lõpetamiseks.


Tagastused


K. Mida teha, kui ma ei ole kättesaadud kaubaga rahul?

V. Kõigist meie saadetud kaubaga seotud probleemidest tuleb teatada 30 päeva jooksul pärast kauba kättesaamisest. Garanteerime probleemideta raha tagastuse, kui te ei ole millegagi rahul. Tooted tuleb tagastada nende algses seisukorras, millisena nad teile saadeti.

Meie veebileht on mõeldud klientidele, kes on toodet juba ostnud ja proovinud, kasutanud nahahooldustooteid või tunnevad parfüümide lõhnu ja meigikaupade värve. Kui olete tellinud vale toote, siis saate selle siiski tagastada, kuid ärge unustage, et tooted peavad olema avamata ja kasutamata.

Kui tootel ilmneb kättesaamisel mõni defekt, võite selle meile hüvitamiseks tagasi saata.

Palun võtke ühendust meie tellimuste osakonnaga aadressil orders@StrawberryNET.com enne, kui midagi tagasi saadate, et saaksime teid teavitada, kuhu kaup saata ja kuidas korraldada hüvitamine.

Tagasisaadetud tooted hüvitatakse samal viisil, mida kasutati tellimuse eest maksmisel. Tagasisaatmise postikulu hüvitatakse kahjustatud, defektiga või ebatäpselt saadetud toodete puhul ja see makstakse tagasi samal viisil, mida kasutati tellimuse eest maksmisel, või eritingimustel lao-krediidi kaudu.

Important note on returning fragrances and home scents:

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.


My Account and My Reviews


General

Q. Why should I create an account?

Register and create an account to enjoy the following personalized services:

  • Quick access to order status, delivery tracking and order history

  • Add multiple addresses for easier checkout options

  • Save your profile for customized offers & services

  • Easy re-ordering of previous orders or products

  • View your loyalty bonus level

  • Add ratings & reviews to products

Q. I'm an existing customer, do I need to register?

Kui olete meie juurest juba ostnud, siis teil juba on konto, kuid peate selle aktiveerima, registreerides oma konto ja luues parooli. See annab juurdepääsu funktsioonidele nagu tellimuse info ja jälgimine, profiiliteave ja toote ülevaadete loomine. Samuti läheb ka kassas kiiremini, kuna saate oma aadressiraamatusse lisada ja salvestada mitu aadressi.

Kuidas konto aktiveerida?

Visit the 'SIGN IN OR REGISTER' page, and fill out the form under the 'Register' section. Ensure all fields are filled out correctly and click the 'Register' button. A verification email will be sent to you with a verification link. Click this link to complete your account activation.

Kui see on tehtud, saate oma meiliaadressiga ja praooliga sisse logiga.

Kui te ei soovi kontot luua, siis võite jätkata nii nagu alati.

Q. Why is my password not accepted?

Keeping your account details secure is our utmost priority and hence we have strict password requirements. Your password must have a minimum of 8 characters and include a combination of upper case & lower case letters, numbers and symbols (@, #, $).

Q. Help! I forgot my password. What do I do?

To reset your password, click the 'Forgot your password?' link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

Q. My email address changed. How do I keep my loyalty discount?

Register with your new email address and contact our Customer Service Team to update your account. Once our team has received both your old and new email addresses, your orders from both accounts will be merged instantly. Please note your loyalty bonus level may take up to 12 hours to update.

Q. How do I sign out?

In the top right corner of our website header, hover over your name and click the 'SIGN OUT' button.

Q. Will my information be secure?

Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. For more information about our website security systems, visit our Privacy & Security page.

StrawberryNET.com takes extra measures to safeguard your personal information however for optimum safety, please ensure you sign out of your account after every session.

Profile


Q. Why do you need my profile information?

Information from your profile is used to complete the checkout forms such as your name and mobile phone number. Details such as your gender and birthday are used to send customized information and offers that are as relevant as possible.

You may need to re-enter your password when changing some information such as your mobile phone number and password for added security.

Email Subscriptions


Q. How do I change my email notification preferences?

After logging into your account, visit your 'Email Preferences' page. From here you can edit which notifications you would like to receive. If you wish not to receive promotional emails, click the 'Unsubscribe' link at the bottom of each email we send you.

Please note: as we often prepare email promotions up to 1 week in advance, you may still receive a few more emails from us, but these will eventually stop.

Address Book


Q. How to add/edit/delete addresses?

You can add as many addresses to your address book as you wish. Visit the 'Address Book' page after logging in to your account and click the 'Add New Address' button. After filling in your new address details, this will be automatically saved for selection in check out.

To edit a previously added address, click the pencil icon on the right-hand side of the address nickname. After editing the address details, click the 'Save' button to finish.

To delete a previously added address, click the trash can icon on the right-hand side of the address nickname.

Order Status, Tracking and History


Q. How do I track my order?

Your account gives you easy access to all order numbers and tracking information.

After logging in to your account, go to your 'Order History'. From here you can choose to view either your most recent orders or use the drop down menu to display older orders. In the 'Details' column, click the link 'View Details'. Then on your 'Order Details' page, click the link 'Track this Order'.

Q. Why is my order pending?

Your order might be pending delivery for a number of reasons including pending payment, payment has been rejected or some products in your order are out of stock. We will send you an email shortly after your order has been processed to confirm the issue.

For questions about your order please contact our Customer Service team at orders@strawberrynet.com.

Q. How do I re-order an order or product?

You may re-order select products or entire orders from your 'Order History' page. Re-order an entire order by clicking the 'Re-order' button on the 'Order History' or 'Order Details' page. Re-order select products on the 'Order Details' page using the 'Buy Again' button.

Ratings & Reviews


Q. How do I add a review?

Once your first purchase from StrawberryNET has been dispatched, you will be able to add reviews to all products on our website. From the 'My Reviews' page in your account, you will be able to add reviews to all your previous purchases. To add reviews to products you have not purchased from us before, you can visit their product detail pages. Click the 'Write a Review' button to add your review.

Q. How long before my review is published?

Reviews are usually posted within 72 hours after being checked by our Reviews Approval Team . We will send you an email once your review has been published.

Q. Why was my review not published?

Your review was likely not published because it contained content that was not relevant to your experience of using the product. We will reject any reviews that contain the following: delivery times and shipping details, product authenticity and batch codes, customer service issues and inappropriate language.

Discounts & Promotions

Why isn't my offer showing in checkout?

  • Check to make sure your offer has not expired. Offers end at midnight Eastern Standard Time (UTC-5).
  • Offers that are automatically applied during checkout cannot be combined with coupon codes or other offers.
  • The offer may only be used once per customer.
  • Only one coupon code may be used per order.
  • The offer has additional brand or sale exclusions. Please check the original offer terms and conditions.
  • Offer cannot be used during the following storewide sales:

Offer Exclusions

  • Extra 10% Off All Orders
  • Extra 10% Off Makeup
  • Extra 10% Off Skincare
  • Extra 10% Off Fragrance
  • Extra 10% Off Haircare
  • Extra 10% Off Men's Skincare
  • Extra 10% Off Men's Cologne
  • Extra 10% Off Home Scents

How do I get a promotion code?

Subscribe to our emails and social media channels to unlock exclusive discounts and nab some fabulous free gifts from your favourite beauty brands!


Meiega kontakteerumine


K. Miks ma ei ole oma e-kirjadele vastust saanud?

A. Please note that we endeavour to answer all English e-mails within one hour. If you have not received any reply within 24 hours, please check the points below before sending a follow-up message:

  1. Your message may not have been received by StrawberryNET. If you receive any messages to your mail-box with the subject "Returned mail" or "Non-delivered mail", your message has not been received by the recipient.
    • You may have used the wrong e-mail address. Please check our e-mail addresses on the Contact Us page and try again.
    • Teie e-posti seaded võivad takistada teil e-kirju välismaale saata. Mõned e-posti teenuse pakkujad takistavad e-kirjade saatmist välismaale. Palun küsige oma e-posti teenuse pakkujalt täiendavat infot.
  2. Võib-olla ei ole teil võimalik StrawberryNET-ilt e-kirju saada.
    • The messages may be filtered out by your anti-spam software since you haven't added the StrawberryNET email address into your address book. Please add our e-mail addresses to your address book or contact list.
    • Kui te kasutate oma töökoha ametlikku e-posti serverit, siis võivad seal olla piirangud registreerimata e-kirjade kättesaamiseks. Palun rääkige oma süsteemihalduriga, et piirang kõrvaldada.

AOLi kasutajad peaksid kindlasti kontrollima, kas nende postkast võimaldab meie saadetud e-kirju vastu võtta.

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